Privacy Policy

Data Privacy Policy

Thank you for choosing to shop at La Haye Kitchen & Bar. We hope you will have the best experience when shopping at La Haye Kitchen & Bar where We value the privacy of our beloved shoppers. To ensure the security of our customers, we have a data privacy policy implemented (“Privacy Policy” or “Policy” or “Data Privacy”), which you can conveniently track our processes & procedure to keep your information secure.

 

Introduction

"Personal Data" or "personal data" means data, whether true or not, about an individual who can be identified from that data, or from that data and other information to which an organisation has or is likely to have access. Common examples of personal data could include name, identification number and contact information.

 

By using the Services, registering for an account with us, visiting our Website, or accessing the Services, you acknowledge and agree that you accept the practices, requirements, and/or policies outlined in this Privacy Policy, and you hereby consent to us collecting, using, disclosing and/or processing your personal data as described herein. IF YOU DO NOT CONSENT TO THE PROCESSING OF YOUR PERSONAL DATA AS DESCRIBED IN THIS PRIVACY POLICY, PLEASE DO NOT USE OUR SERVICES OR ACCESS OUR WEBSITE. If we change our Privacy Policy, we will post those changes or the amended Privacy Policy on our Website. We reserve the right to amend this Privacy Policy at any time.

 

The purpose of data collection, use and disclosure

We may collect, use, disclose and/or process your personal data for one or more of the following purposes (“Purposes”):

o        Orders: to process your order & other related issues;

o        Register a member account of La Haye Kitchen & Bar: For the best experience with our services, customers may choose to share your information by registering for membership, including loyalty programs (if any) or Bonus program included with your account (if any);

o        Customer Service: including feedback for your requests, complaints and feedback;

o        Personalization: We can aggregate the data collected to have a complete view of a consumer and thereby enable us to serve better with stronger personalization in aspects, including but not limited to:

o        to improve and personalize your experience on our site lahayevietnam.com

o        to improve utilities and services, alter them to personalized needs and to form new service ideas

o        to serve you with referrals, ads are designed by your interests.

o        Security: for the purpose of preventing activities that destroy customers' user accounts or activities of counterfeiting customers or preventing commercial fraud and reducing credit fraud risk;

o        As required by law: from time to time, we may collect and disclose personal data at the request of a competent authority.

 

Scope of collection

We may collect your personal data when:

o        You directly provide us with personal information via the site lahayevietnam.com, including:

Full name;

Email;

Phone number;

Address;

Account login information includes any information needed to open an account such as username, password, login ID / address and security question / answer.

Gender;

Day of birth;

Delivery address;

Payment method.

o        You interact with us:

We may also collect information through the use of commonly-used information-gathering tools, such as cookies, log files, and Web beacons. Such Information may include information regarding your mobile device (such as your device model and unique device id number), browser type, browser language, Operating System, Internet Protocol (“IP”) address, and the actions you take on our site (such as the web pages viewed and the links clicked) or while using the Services. Collectively, this information is referred to as “Usage and Analytics Information.”These information are needed for marketing and promotion improvement purposes.

o        From any legal sources:

If you agree to link your La Haye Kitchen & Bar account to your social media accounts (e.g. Gmail, Facebook, Instagram...), you must know that your personal information from the social network site will be collected for the terms of use and privacy policy of these sites. The information that we collect from your social media account may depend on the privacy settings you have with that social media platform. Therefore, you may be able to control the information that we collect from your social media account by adjusting your privacy settings on that social media platform. For example, Facebook may share with us your friend list, birthday, information about the interests of you or your friends or other personal information, in order to help us establish your account, and find other current or potential users that may be interested in using our services.

 

Which Persons Or Organization Can Access Customers's Personal Information

Customer agrees that, in case of necessity, the following agencies / organizations / individuals have the right to access and collect your personal information, including:

    - Your request to update or remove the Personal Information;

    - Customer Service Department & Board of Management of the company to fulfil any orders placed through the Site;

    - The request of the competent state agencies.

 

Address of Storing and Managing Personal Information

Company Name: LAHAYE CO.,LTD

Address: G.2A, G floor, T4 tower, No. 01, Street No. 104-BTT, Quarter 3, Binh Trung Tay Ward, Thu Duc City, Ho Chi Minh City, Vietnam

Hotline: 0961 088 488

Email: info@lahayevietnam.com

Website: www.lahayevietnam.com

Working hour: From Monday to Sunday (8:00 AM - 5:00 PM)

 

Retention

Customer's personal data will be retained until customers request to cancel or customers log in and perform cancellation themselves. In any case, the personal data of customers will be kept confidential on the server of lahayevietnam.com.

 

Access and Edit Personal Information

Custormers have the right to request checking, updating, editting or destroying their personal information by sends a email to info@lahayevietnam.com or calls our hotline 0961 088 488.

When discovering that your personal information has been misused, the Custormer sends a complaint email to info@lahayevietnam.com or calls our hotline 0961 088 488 to complain and provide the evidences. Regarding the matter, the company commits to respond at the latest within 48 (forty-eight) working hours from the time of receiving the complaint (except on New Year holidays).

 

No data disclosure

We will/may NOT disclose your personal data to any third party, except for the following:

o        Third parties to whom disclosure by us is for one or more of the Purposes and such third parties would in turn be collecting and processing your personal data for one or more of the Purposes;

o        Contractors, agents, service providers and other third parties we use to support our business. These include but are not limited to those which provide administrative or other services to us such as mailing houses, telecommunication companies, information technology companies and data centres;

o        As required by law: We may disclose personal information if it is required by law and such disclosure is reasonably necessary to comply with legal processes.

o        Assignment of business (if any): in the event of a merger, consolidation in whole or in part with another company, the buyer will have access to the information we retain and maintain, including personal data.

 

Data Protection

We, at our best effort, strive to keep our customers' personal data secure, and we have implemented the following safety measures, including:

o        Safety in the operating environment: we retain our customers' personal data in a safe operating environment and can only be accessed by employees, representatives and service providers on a need-to-use basis. We comply with industry standards and the law to protect the privacy of our customers' personal data.

o        In the event that an information server is attacked by a hacker, resulting in the loss of customer personal data, we will be responsible for reporting the incident to the authorities to promptly investigate and notify customers.

o        Payment information: will be kept confidential according to industry standards. Click here for more information.

 

Rights of customers

o        Customers have sole discretion to provide their personal data and may withdraw your consent for the collection, use and/or disclosure of your personal data in our possession or under our control by sending an email to our contact stated in Contact on the Site. However, your withdrawal of consent may mean that we will not be able to continue providing the Services to you and we may need to terminate your existing relationship and/or the contract you have with us.

o        Customers have the right to check, update and adjust their personal information by logging into their account and editing personal information or asking us to do this.

o        All access to your personal account, request a service or leave a feedback review on relevant issues on lahayevietnam.com is completely free. We reserve the right to charge you a reasonable fee for the handling and processing of your requests to access your personal data. If we so choose to charge, we will provide you with a written estimate of the fee we will be charging. Please note that we are not required to respond to or deal with your access request unless you have agreed to pay the fee.

o        Customers will also receive information about us, products, promotions, news or related business partners. If Customer declines to receive information, please click on the link to opt out of emails. Within 07 days of accepting Customer's request, we will stop sending email to Customer. If the request made by the Customer is not clear, we will actively contact for clarification (if any).

o        We reserve the right to refuse to correct your personal data in accordance with the provisions as set out in Privacy Laws, where they require and/or entitle an organisation to refuse to correct personal data in stated circumstances.

 

Rights of La Haye Kitchen & Bar

Without prejudice to any La Haye Kitchen & Bar’s rights and obligations set forth in applicable documents, agreements or laws, La Haye Kitchen & Bar has the following rights:

o        not responsible for any liability related to customers disclosing passwords to unrelated people, providing any payment information to others via email or the internet or other forms.

o        reserves the right to delete all or any part of customer information if the record is deemed to be unreasonable.

o        use your information for market research provided that this information will be hidden and only used for statistical purposes.

o        not responsible for any loss of password if it is not La Haye Kitchen & Bar's fault.

o        other rights as provided by law.

 

Changes

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

 

Children control

We will not collect any personal information from people below 18 years of age. You must be 18 years old and above to avail the service that we provide.

Parents should be mindful that submitting your children’s information is against the terms and conditions of the company. We will not be liable to any issues or problems related with the data privacy of your children.